Prior to moving into our new 25,000 sq. ft. facility, it was apparent that we would need to upgrade to a new and more standardized enterprise-class IT infrastructure. Since we didn’t have a full-time IT staff to do the work in-house, we chose to outsource the project to Spade Technology. They had already been working with us to bring our rudimentary systems up to a higher level of performance, as well as to organize our data and to make it more easily recoverable. With Spade’s help we have been able to create a fully integrated IT infrastructure capable of meeting the needs of our staff, sustaining our company’s growth, and incorporating sufficient checks and balances to safeguard our intellectual property. Spade tries hard to please, and overall we are quite satisfied with the level of support that they provide to us.
All the network infrastructure and system improvements have put us well ahead of the curve compared to most other accounting firms. Everything works better and faster. Downtime is practically non-existent. Most importantly, we are comfortable with Spade and are confident that they have enough depth to do whatever we need. We look at Spade Technology as our partner in IT.
Spade showed great sensitivity in dealing with key management and operations personnel in each of our various business units to ensure that their major concerns were properly addressed. We value the excellent relationship we have built with Spade and look forward to working with them again as our future project needs evolve.
Spade is easy to contact and quick to respond. I have always had a great experience with Spade.
I appreciate the attention to detail the staff provides. I like the ease with which I am responded to when we are working on outstanding scenarios. I have been very happy with Spade’s services.
Your attention to service is excellent. We appreciate your prompt help and quick service.
Consistent and reliable. I don’t have to worry about servers crashing or employees not being able to access email or the Internet. We have an IT support cost that is less than what we were paying previously for a full-time internal person… with better overall service.
I find Spade to listen to my ideas carefully and in turn give me options that match my goals. This saves me time and money.
Spade always handles our problems no matter how big or small it may be. You know we are not Computer Experts and you explain things in a way we can understand. Spade’s staff is friendly and professional. When it came time to upgrade our system you made it easy for us by coming to our site, meeting with us, seeing how we use our system, and then putting together a complete package for us. We did not have to worry about anything. Spade handled it all and still continues to. We are wowed by Spade every time.
Customer service is exceptional. The IT help desk is very knowledgeable and very customer-oriented. They always follow up when needed, and they are a pleasure to work with. The sales and operations team are also knowledgeable and always willing to look into new projects or help with service upgrades. From the beginning, the level of service and expertise was great. We felt very well informed on the project timelines, you managed our expectations accurately, and you maintained the same level of service after the network was up and running. We believe we found a long-term business partnership with Spade and would happily recommend them to anyone. We are extremely happy with the level of service you currently provide.