Bill Germino, vCIO

I joined Spade Technology after, by chance, coming across a posting for a “Sr. Business Consultant,” which had an intriguing description of responsibilities, especially the appeal of working with small businesses. At the time, it was more of an opportunity for future consideration as the need at Spade increased. Once we determined there was mutual interest, we stayed in touch and waited for the need to materialize. Nearly twelve months passed before it did, but because we had maintained contact over that time we proceeded in earnest.

The best part about working at Spade Technology is definitely the people! It’s a team of passionate, competent, and high-energy people who want to provide the best possible experience for our clients.

I enjoy helping customers choose the right technology for their needs. Each company has their own unique set of people, challenges, budgets, and decision-making processes, and all that needs to be considered when helping select the best technology tool. These decisions are made continually during the life of a business and they can have significant impact on operations. Choosing well is critical!

One time, a client needed a new computer for a new employee starting. We had put in an order for it a few weeks earlier only to find it was back ordered because it was out of stock locally. It put the entire process two weeks behind schedule and the client was notified. When the client called and stated the urgency of having it in three days’ time, we had to make some accommodations. The purchaser canceled the backorder and found a different option to get it locally overnight. Our network administrator spent extra time to get the configuration ready. The support engineer rearranged his queue to have it built to spec upon arrival. And I was able to hand deliver it on the third day. While we don’t make a practice of exception management, it’s great to know team members are committed to making accommodations when circumstances dictate.

Outside of work, I am most passionate about my family, faith, friends, and good health. I enjoy watching and playing sports, including football, volleyball, softball, and soccer. I enjoy photography, gardening, and fishing with my boys. When I’m not working, I’m watching or coaching my children’s sports teams, spending time with family and friends, organizing the “next” room in our house, or preparing and grilling dinner.