Kaseya Engineer
Entered: 4/8/2009
Job Description
OVERVIEW
The Kaseya Engineer is responsible for complete management and oversight of a Kaseya installation currently supporting 1000's of endpoints. This includes patching, anti-virus, backup and writing scripts. The Kaseya Engineer will also be responsible for providing 3rd tier support to customers and organizations by effectively trouble-shooting, diagnosing and resolving users systems issues. The successful candidate must be a self-starter and be able to work both autonomously and within a group.
RESPONSIBILITIES
• Perform detailed client site surveys and provide documentation of existing environment.
• Participate in pre-sales activities and solution development (assist with analyzing client needs/technical requirements, recommending design/solution options, assist in the preparation of presentations, proposals, and defining scope of work).
• Troubleshooting and resolving problems/issues that arise
• Provide 3rd level operation support for all client systems.
• Acts as third point of escalation for level I and II support personnel
• Daily responsibilities include, but not limited to: system monitoring, alerting, problem logging, and coordinating tasks effectively to troubleshoot issues for prompt resolution.
• Follow documented network operations center (NOC) standards and procedures.
• Perform installation, setup and upgrades of existing and new hardware as well maintenance of infrastructure equipment as necessary.
• Ability to quickly understand the architecture and design of complex technology solutions.
• Staying abreast of current technologies through all available resources including Internet, trade publications, and/or user groups/associations.
• Mentoring of junior engineers/technicians as needed.
QUALIFICATIONS
• A minimum of one year of experience managing Kaseya including writing scripts, developing deployment strategies, and maintaining 1000+ end points.
• 7+ years experience delivering technical solutions and/or support to external clients
• MCSE Windows 2003 certified with extensive experience with Microsoft products: Windows Vista, Windows 2003/2008 server, Exchange 2000/2003/2007, MS Outlook, IIS, SQL Server, and strong Networking experience working with TCP/IP, DNS, DHCP, SMTP and WINS
• Cisco certification highly desired and experience with Routing (T1/T3, EIGRP, BGP, Frame Relay), Cisco ASA, and switching (L2, L3, Spanning-Tree, Port Channels)
• Solid understanding of Active Directory, DNS, group policies, Global Catalogs, Directory Replication and security for design and deployment in heterogeneous and homogenous environments.
• Sound understanding of technical concepts across a range of technologies including Desktop software, Internet Browser software, Microsoft BackOffice applications, LAN, WAN and communication networks.
• Ability to diagnose and troubleshoot Microsoft networking and server issues and Cisco networking issues using appropriate monitoring and diagnostic tools.
• Solid understanding of Microsoft and Cisco’s Best Practices Policies.
• Knowledge of Internet and networking technologies such as but not limited to TCP/IP, WINS, and DNS
• Ability to be proactive and work professionally in a pressured, diverse and growing environment
• Excellent communication skills both verbal and written.
• Customer-oriented and maintains an ethical and professional relationship with clients
• Strong organizational skills, superior attention to detail and quality awareness, and professional demeanor
Spade offers a 401K plan, health benefits (BlueCross BlueShield), a dental plan, company paid Life Insurance and Long Term Disability coverage, profit sharing, a generous bonus program, extensive industry training and certification exam coverage.
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Spade Technology, Inc. is an Equal Opportunity Employer, providing employment opportunities for all persons without discrimination on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, marital status, citizenship or any other characteristic protected by U.S. law. Spade Technology, Inc. makes reasonable accommodations for qualified persons with disabilities.