SupportWerks Premium Managed Services – Network Management monitors and maintains your network 24 hours per day, 7 days per week. Our Network Management is available in three different service plans based on your business needs. Our plans can include strategic IT consulting services, disaster recovery planning, project management, and network optimization.
INSTALLATION & CONFIGURATION
The SupportWerks™ system will be installed and configured within your company’s network infrastructure to allow SupportWerks™ to proactively manage and monitor computer activity to ensure constant uptime.
SupportWerks™ will help you manage your ISP, internet service provider, relationship to ensure your Internet connectivity runs event-free. ISP services include domain name ownership renewal, host connectivity, IP-address links, webservers, mailservers, and databases.
Web Host Support
SupportWerks™ will facilitate your web host relationship to ensure that your website actively runs event-free. Brochure, e-commerce or web-application sites will be monitored for uptime and specific applications.
3rd Party Vendor Management
SupportWerks™ will interface with your 3rd party IT vendors on your behalf.
SupportWerks™ will ensure your router is configured properly to optimize network performance and ensure critical business systems run.
Viruses can bring your business to a stop and damage critical data. SupportWerks™ will monitor and manage your company’s network security, and install anti-virus programs to protect your systems.
Firewalls are used to prevent unauthorized access into your business’ private network. SupportWerks™ will keep your network protected with the most current firewall solutions.
A VPN, virtual private network, allows you to securely access your company network and files remotely. SupportWerks™ will create and maintain a VPN for you.
Asset Lifecycle Management
Networks have a defined efficiency lifecycle and need to be replaced to ensure system productivity. SupportWerks™ will review your existing network resources and create a network lifecycle timeline.
You will have access to an online inventory report of your business’ network resources.
PROJECTS & STRATEGIC PLANNING
SupportWerks™ clients will be assigned a CIO, Chief Information Officer, who will oversee all technology activity at your company and report directly to a determined point of contact. All Spade Technology CIO’s have over 10 years experience managing information technology solutions as applied to best business practices. They have expertise in administering the day to day flow of information in and out of the company, ensuring safe and efficient computer, server and network system operation.
Virus Definition & Prevention
Viruses can bring your business to a screeching halt and damage critical data. SupportWerks™ will monitor and manage your company’s server security, antivirus software, firewall, and VPN (virtual private network) and install security programs to protect your information and systems.
Unlimited Purchasing Support
SupportWerks™ will provide recommendations for new technology purchases to enhance and support your network. We will research the most competitive prices and coordinate the order. We will also install new components upon delivery.
Scheduled CIO Calls
Your SupportWerks™ assigned CIO, Chief Information Officer, will monitor your network systems. During scheduled calls, you will discuss strategic growth plans and additional ways that your business can leverage technology.
Project Research & Proposals
SupportWerks™ will research and provide estimate proposals for new computer, server and network upgrades and additions to your existing system.
Disaster Recovery Plans
SupportWerks™ will plan for business continuity in the event of a disaster that destroys part or all of your company’s resources and file records.
Annual Technology Plan
SupportWerks™ will work with you to forecast your hardware and software needs and to establish a budget for new technology purchases and upgrades on a yearly basis.